Frequently Asked Questions
Ordering & payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and buy-now-pay-later options with Afterpay and Klarna. For more details, see Payment Methods.
Is checkout secure?
Absolutely. All transactions are handled by reputable, PCI-DSS compliant providers using an encrypted connection. We do not retain your complete card information.
Are prices in AUD and do they include GST?
Yes — all listed prices are in Australian Dollars and include GST where applicable.
Can I change or cancel my order?
Please reach out to us as soon as you can at [email protected]. If your order hasn’t been dispatched yet, we will do our utmost to assist you.
Shipping & delivery
Where do you deliver?
We offer delivery across Australia. Currently, we do not provide international shipping.
How much is shipping?
Shipping costs are determined by the item and delivery location, and will be clearly displayed at checkout prior to payment.
How long will my order take?
Orders are typically dispatched within 1–2 business days. Delivery takes approximately 2–8 business days to metropolitan areas and may take longer for regional or remote locations. More details can be found at Shipping & Delivery.
How do I track my order?
You will receive a tracking number via email once your order has shipped, or you can check your order status at Order Tracking.
Why did my items arrive separately?
Some items may ship from different warehouses, resulting in separate delivery days at no additional cost.
Returns & refunds
What is your returns policy?
Most products can be returned within 14 days of receiving your order, provided they are in their original unused condition. For more information, see Returns & Refunds.
My item arrived damaged or faulty — what should I do?
Please email [email protected] within 14 days, including your order number and photographs, and we will organize a replacement, repair, or refund at no cost to you.
How long do refunds take?
Refunds that are approved will be processed within 3–5 business days after we receive your returned item.
Still need help?
Contact our Australian support team at [email protected] (available Monday to Friday, 9am–5pm AEST) and we will respond within one business day.