What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Afterpay, and Klarna. Payments are processed by Stripe and PayPal. For more details, see Payment Methods.

Is checkout secure?
All transactions are handled by PCI-DSS compliant providers using an encrypted connection. We do not retain your complete card information.

Are prices in AUD and do they include GST?
Yes — all listed prices are in Australian Dollars and include GST where applicable.

Can I change or cancel my order?
Please reach out to us at [email protected]. If your order hasn’t been dispatched yet, we may be able to assist you.

Where do you deliver?
We offer delivery across Australia. Currently, we do not provide international shipping.

How much is shipping?
Shipping costs are determined by the item and delivery location, and will be displayed at checkout prior to payment.

How long will my order take?
Orders are dispatched within 1–2 business days. Delivery takes 5–12 business days Australia-wide. More details can be found at Shipping & Delivery.

How do I track my order?
You will receive a tracking number via email once your order has shipped, or you can check your order status at Order Tracking.

Why did my items arrive separately?
Some items may ship from different warehouses, resulting in separate delivery days.

What is your returns policy?
Items can be returned within 14 days of delivery, provided they are unused and in their original packaging. For more information, see Returns & Refunds.

My item arrived damaged or faulty — what should I do?
Please email [email protected] within 14 days, including your order number and photographs, and we will organise a replacement, repair, or refund at no cost to you.

How long do refunds take?
Refunds that are approved will be processed within 3–5 business days after we receive your returned item.

Contact our Australian support team at [email protected] (available Monday to Friday, 9am–5pm AEST) and we will respond within one business day.