Our delivery service covers all of Australia, encompassing major cities, regional hubs, and many remote locations. Currently, we only ship domestically and do not provide international shipping.

The shipping fee is determined automatically based on your cart contents and delivery location. The precise shipping charge will be displayed clearly at checkout before you make your payment—there are no unexpected costs. Larger or heavier products may incur a higher shipping fee, and certain remote area postcodes may have an additional charge, which will also be outlined at checkout.

Most orders that are in stock are processed and shipped within 1–2 business days. During times of high demand, sales, or public holidays, dispatch may take slightly longer. You will receive an email with tracking information as soon as your order is on its way.

After dispatch, the expected delivery times are as follows:

• Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra): roughly 2–8 business days
• Regional areas: approximately 5–12 business days
• Remote areas & WA/NT: may require additional time

These timelines are estimates provided by our carriers and are not promises. Since our products are sourced from various warehouses, items from the same order may arrive separately and on different days at no additional cost to you.

All orders are dispatched with tracking. You will receive a tracking number via email once your order is shipped, allowing you to monitor its status at any time on our Order Tracking page.

Please ensure that your delivery address is accurate and complete at checkout, as we may not be able to redirect a parcel after it has been shipped. Certain large items cannot be sent to PO boxes or Parcel Lockers—using a street address is advised.

If your order has not arrived within the anticipated timeframe, or if it arrives in a damaged condition, please reach out to us at [email protected] with your order number and, in the case of damage, a photo. We will coordinate with the carrier to resolve the issue. For information regarding faulty or damaged items, please refer to our Returns & Refunds policy.