Your satisfaction is important to us. If you decide to return an item, you may do so within 14 days of receiving your order for a refund or exchange, as long as the item is unused, in its original condition, and includes all packaging, tags, and accessories.

This returns policy complements your rights under the Australian Consumer Law (ACL). All our products are covered by guarantees that cannot be excluded according to the ACL. You have the right to a replacement or refund for a major failure and to have goods repaired or replaced if they do not meet acceptable quality standards, provided the issue does not constitute a major failure. Returns due to change of mind are a courtesy additional to these rights.

1. Please email [email protected] within 14 days following delivery, including your order number and the item you wish to return.
2. We will respond within one business day with instructions on how to return the item and the return address.
3. Ensure the item is securely packed in its original packaging and return it via a tracked shipping service.
4. Once we receive and examine the item, we will proceed with your refund or exchange.

In the event that your item arrives faulty, damaged, or is not what you ordered, please reach out to us within 14 days with your order number and relevant photographs. We will arrange a replacement, repair, or a full refund at no additional cost to you, including return shipping if the item is confirmed to be faulty.

For returns due to a change of mind, the cost of return shipping is the responsibility of the customer, and the original shipping fee will not be refunded. For items that are faulty, damaged, or incorrect, we will cover all return shipping costs.

Approved refunds will be processed to your original payment method within 3–5 business days after we receive and inspect the returned item. Please note that it may take a few additional days for your bank or payment provider to reflect the funds.

For hygiene and safety reasons, certain items cannot be returned for a change of mind unless they are faulty. This includes personal-care items, opened or used mattresses and bedding, perishable goods, and made-to-order or clearance items marked as final sale. These restrictions do not impact your rights under the ACL.

If you need assistance with a return, please contact our team at [email protected] (available Monday to Friday, 9am–5pm AEST).