Common returns queries answered
Return for your orders
To return your item, you can fill in the withdrawal form. Please fill in the order number, article SKU and quantity, with the reason of return. Then our Customer Service will handle your ticket as soon as possible.
You’ll receive a message from our Customer Service as soon as possible with your free return options.
It takes between 2 to 5 business days. This depends on the payment method you paid with.
• The cooling off period for Home Discount products is 30 days. The return period starts on the day you receive the item. Multiple items in one order? Then you’re in luck. The cooling off period only takes effect once you have received all your products.
• If the product is damaged or incomplete, please let us know.
• If you’re not happy with your purchase (including clearance and sale articles), you can return the product(s) if they are complete and in their original packaging and state.
When you return more than one item, it’s possible that you’ll receive a separate return email for each product you return.
To receive your full refund, it’s important to return your product in its original state. You can check out the product, but not actually use it to try it out (e.g. it’s not possible cook with a pan and then return it).
Return fee is applicable in case of return for refund, not in case of return for replacement.